Data Deletion

How to ask us to delete your data

All for One is a support hub run by SMETOOLS LLC. It handles WhatsApp messages sent to SMEtools and to the businesses that use our service. This page explains how to ask us to delete the data we hold about you.

Step 1: Send us an email

Email info@smetools.io with the subject "Data deletion request". Please include: - the WhatsApp number you used to send messages (with the country code); - the name of the business you messaged, if it was not SMEtools; - whether you want all your data deleted, or only some of it (for example, only your voice notes).

Please don't send ID documents or other sensitive data by email.

If you messaged a business that uses All for One, you can also ask that business directly. It will pass the request to us.

Step 2: We check the request

To protect you, we confirm that the number is yours before we delete anything. We reply to your email with a short reference code. You then send that code from your WhatsApp number to the number you messaged before. That proves the number is yours. If you messaged another business, we may also tell that business about your request, because it decides how its customer records are handled.

Step 3: We delete your data

Within 30 days of confirming your request, our support lead deletes or anonymises: - your voice notes (the audio files); - your messages and their transcripts; - your contact record: phone number, WhatsApp ID and profile name; - the replies sent to you; - tickets linked to you in our helpdesk. These are anonymised by hand by our support team; - personal details in our learning records; - copies in our team's internal approval chat, where the chat allows it.

We send you a confirmation by email when it is done, with your reference number.

What we may keep, and why

• Backups. Our encrypted backups roll over every 30 days. Your data can stay in a backup for up to 30 more days, after which the backup is overwritten. We do not restore deleted data from backups, except to recover from an incident. If we ever do, we apply your deletion again.
• Audit log. We keep a record that holds IDs, times and fingerprints (hashes), not your message text. It is kept for 3 years for security. It shows that actions happened, not what you wrote.
• Statistics. Metrics such as response times contain no phone number or message text, so we keep them.
• Legal holds. If the law requires us to keep something, for example during a dispute, we keep only that, and tell you where the law allows.

What we cannot delete

• Meta / WhatsApp keeps its own copies of messages under its own terms. To manage those, see WhatsApp's help pages or delete the chat in your WhatsApp app.
• The business's own WhatsApp Business app. Some businesses use the WhatsApp Business app on the same number as All for One. Messages in that app are under the business's control, not ours. Ask the business.
• The chat on your own phone. You can delete it yourself in WhatsApp.

If you are a business that wants to leave

Email info@smetools.io or disconnect All for One in your Meta Business settings. When you leave, we delete or anonymise your account data and your customers' data under the same rules and the same 30-day timeframe, unless you ask us in writing to export it to you first.

Questions

Email info@smetools.io. See also our Privacy Policy at legal.smetools.io/privacy.