Terms of Service
Last updated: 13 November 2026
1. Who these terms are between
These terms are between SMETOOLS LLC ("SMEtools", "we", "us"), a California limited liability company, and the business or person that uses All for One ("you").
By connecting a WhatsApp Business number, or by using All for One in any other way, you agree to these terms. If you accept them for a business, you confirm that you are allowed to bind that business.
2. What All for One does
All for One is a support hub. It: - receives the WhatsApp messages and voice notes your customers send to your connected number; - transcribes voice notes and creates helpdesk tickets; - uses AI to draft replies; - sends a reply only after a member of your team approves it. The only exception is one automatic acknowledgement per new ticket.
All for One is not a general-purpose AI chatbot. AI drafts are suggestions. Your team decides what is sent.
All for One is currently in testing and runs with test data only. We will tell you before it starts handling your real customers' messages.
3. Connecting WhatsApp
- You connect your number through Meta's Embedded Signup. You can keep using the WhatsApp Business app on the same number ("coexistence"), where Meta supports it.
- You must also accept and follow Meta's own terms, including the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service and the Meta Commerce Policy. Meta can limit or suspend your number on its own decision, and we cannot reverse that.
- You can disconnect your number at any time, from your Meta Business settings or by asking us.
4. Your responsibilities
You agree that you will: - message only people who contacted you, or who agreed to hear from you, as WhatsApp's policies require; - review AI drafts before you approve them. You are responsible for the content of every message your team approves; - give your customers any privacy notice the law requires, and tell them you use service providers to handle support messages; - not use All for One for spam, illegal content, harassment, or anything that breaks Meta's policies; - keep your team's logins safe, and remove people who no longer need access; - not try to get around the approval step, the security controls or usage limits.
5. Data
- Our Privacy Policy (legal.smetools.io/privacy) explains how we handle personal data.
- For your customers' messages, you are the controller and we process the data on your behalf. We will use it only to provide All for One to you, and as the Privacy Policy describes.
- We use the sub-processors listed in the Privacy Policy. Data is transferred across borders, including to Germany and the United States.
- When you leave, we delete or anonymise your data as the Privacy Policy and the Data Deletion page describe.
6. AI output
AI drafts can be wrong, incomplete or out of date. We give no promise that any draft is accurate. Check every draft before you approve it.
7. Availability and changes
We work to keep All for One running, but we do not promise it will be uninterrupted or error-free, unless a separate written agreement says so. Delivery also depends on Meta, our hosting provider and other third parties. We may change or improve the service. If a change materially reduces what you get, we will tell you first.
8. Fees
Fees, if any, are set out in your order form or plan.
9. Suspension and ending
- You can stop using All for One at any time.
- We may suspend or end your access if you break these terms or Meta's policies, or if the law requires it. Where we reasonably can, we will tell you first.
10. Liability
To the extent the law allows: - All for One is provided "as is"; - we are not liable for indirect or consequential losses, or for lost profits or lost data; - our total liability is limited to the fees you paid us in the 12 months before the claim.
Nothing in these terms limits liability that the law does not allow us to limit.
11. Law and disputes
These terms are governed by the laws of the State of California, United States. Mandatory consumer or data protection laws where you are based still apply.
12. Contact
SMETOOLS LLC, 101 Dowd Ct, Folsom, CA 95630, United States. Email: info@smetools.io.